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Pillar 4
Customer Service Across Generations


Anna Liotta Generational Differences Pillar4-Pic-487813922Organizations often pride themselves on their commitment to delivering great service. Unfortunately, what “great” customer service means to one generation is not what it means to the next.  Providing exceptional customer service to clients and customers of every generation is paramount. In order to help each generation develop the ability to offer exceptional customer service, leaders must first understand what “customer service” means to each generation.

The Generational InstituteTM Customer Service Pillar reveals how each generation’s views customer service.

Delivering award-winning, first-class customer service today demands that you understand what that level of customer service means to each generation. The Generational InstituteTM Customer Service Pillar is your guide to that success.

Contact our office today to learn how to leverage TGITM as your enterprise solution for creating a Generationally SavvyTM organization.

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