About TGI™
It takes more than one keynote or training session to shift your corporate culture. Participants often tell Anna Liotta, the founder of TGI™, how much value she delivered through her presentation and how they wished their colleagues could have heard her message. TGI™ provides an opportunity to share Anna’s message across your entire organization in a cost effective and convenient way.
Users are in control of their learning experience. They get to explore the concepts wherever they are when they are ready. TGI™ is user-friendly and easy to navigate so users can quickly find what they need based on their learning objectives.
Anna’s elegant approach to simplifying the generational dynamics is both inspiring and power. The four generations are covered in context to each other instead of focusing on their individual differences.
The lessons focus on leveraging the collective power of all four generations and doesn’t make one generation right and other generations wrong. Every generation has something to contribute and something to learn.
The content is presented in a clear and conversational manner. The key points are shared using plain and simple language from which anyone can benefit.
Ann has taken a complex subject and made it relevant and compelling. She addresses the key generational pain points and generational issues that directly impact your bottom-line.
Anna Liotta – Renowned Generational Expert
Anna Liotta, creator of Generationally Savvy™ Communication Solutions, is an award-winning speaker, professional business consultant, and published author who energetically engages national audiences with her practical strategies for attracting, growing, and retaining top talent and loyal clients from every generation.
Her unique inter-disciplinary approach integrates the crucial elements of communications, sociology, business psychology, and demography to successfully unify workplaces and dramatically improve company performance. Her expertise and insight have helped such companies as Pike Place Fish, Intel, Wells Fargo, Microsoft, Amazon, the PGA, NBA and United Way.
Early in her consulting career, Anna uncovered a common yet overlooked problem amongst businesses across industries that negatively impacted their bottom-line. Many companies lacked a fundamental understanding of the different generations within an organization, which caused frustrated customer service interactions, disengaged employees, talent churn, workforce misunderstandings, missed sales opportunities, and an overall lower bottom-line.
Anna has called upon her years of study and hands-on experience to create practical, powerful solutions that bridge the generational gap within organizations and dramatically improve their performance.
Ready to Turn Your Generational Obstacles into Opportunities?
Contact our office to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization. Click here to schedule a call with a Generational Expert Today!
Generational CODES™
What Makes the Generations Tick and What Ticks Them Off
- Unlock the Generational CODES™ of each generation.
- Reduce the potential for conflict, confusion and costly missteps caused from generational differences.
- Understand the importance of bridging the generational divide.
- Discover strategies to bring out the best of each generation.
- Understand how each generation’s unique perspectives, values, and approaches impact organizational success and your bottom line.
- Explore specific strategies to improve inter-generational communication, teamwork interactions, and collaborative connections.
- Identify ways to work together more efficiently and profitably.
- Develop a new understanding of how to turn generational differences into opportunities.
- Identify ways to decrease costly turnover and lost productivity due to generational differences.
Generational CODES™
Managing and Motivating in a
Multigenerational Marketplace
- Discover new techniques for leading and managing across generations.
- Strategies for attracting, developing and retaining top talent.
- Discover ways to keep your top talent from walking out the door to the competition.
- Understand and leverage each generation’s values, motivators, and needs.
- Transform generational obstacles into opportunities.
- Cutting-edge outcomes, fresh insights, and actionable solutions.
- Thought leadership strategies you can apply immediately to create a Generationally SavvyTM
- Increase your attraction factor to the next generation of talent.
- Decrease talent-churn by implementing top talent retention secrets.
Selling to the Generations
Selling Across the Generations
The Complaints:
- “They waste my time with stories about ‘when I started out’.”
- “They don’t appreciate the value of a face to face meeting.”
- “They don’t know how to dress appropriately for a sales call.”
- “They think Power Point is a cutting-edge sales tool.”
The Takeaways:
- Masterful insights into how each generation works, communicates, thinks, and buys.
- Profitable techniques to create a fast and genuine connection with new customers.
- Key strategies for selling to your customers’ expectations, not your own.
- Powerful ways to avoid common communication pitfalls when selling across generations
Customer Service Across the Generations
Customer Service: The New Rules of Engagement
The Complaints:
- “They are always looking at their phones.”
- “They are blunt to the point of rudeness.”
- “I just want to get my question answered; not hear their life story.”
- “Their service vocabulary consists of grunts, ‘whatever’, and ‘fine’.”
The Takeaways:
- The core differences in how each generation defines customer service.
- What you should and should not do when serving customers from different generations.
- Surprising customer service practices that work for one generation, but tick off another.
- How to increase customer loyalty from each generation.
Ready to Unlock the Generational CODES™?
Schedule a Solutions Call with a Generational Expert
DOWNLOAD OUR COMPLIMENTARY WHITE PAPER
“What Makes the Generations Tick and What Ticks Them Off”
Learn how to create a GENERATIONALLY SAVVY™ Organization