Generational Solutions

The Generational Institute™ is an on-demand, virtual training curriculum designed to help organizations provide their employees with the tools and resources needed to become Generationally Savvy™ and transform generational issues and obstacles into opportunities.

An Insightful Curriculum that is Both Comprehensive and Flexible

Participants can log in to TGI™ from their device of choice and work from anywhere, whether they are at their desk, working from a coffee shop, or riding the bus.

Each TGI™ Pillar has 8 modules to guide the participant through a Generationally Savvy learning experience. Each module has three dynamic and flexible learning tools: a video, a lesson, and an optional quiz.

• Each module begins with a 3 to 7 minute, high-quality training video.
• Next is an interactive lesson that engages the learner and takes an in-depth look at the focused principle for that module.
• After viewing the video and engaging with the interactive lesson, the team member can immediately demonstrate their Generational Intelligence™ by completing a brief quiz.
• Once participants have completed the quiz, they can move on to the next module at their own pace.

Customized Dashboard

Leaders and managers have access to a customized dashboard where they can monitor their team’s progress, run reports, and easily add and remove new participants.

Organizations can license access to the entire TGI™ or begin the Core Pillar (Unlocking Generational CODES™) and then select only the pillars that directly serve their current priorities (Leading, Selling, or Serving).

TGI™ can be implemented as a solution for your office, region, division or enterprise.

Why Organizations Must Shift Their Training Strategy

More than half of the world population is 25 years of age or younger and Generation X and Millennials have vastly different preferences when it comes to professional development. They prefer to learn independently often using computer-based training or the Internet. Organizations who adapt to meet the unique needs of this group will be better positioned to attract and retain top talent.

In a multi-generational workforce, there is potential for negative stereotyping which leads to unconscious bias and management missteps that cost time and money. The concerns and needs of each generation is uniquely different and leaders must learn to develop and coach employees according to their individual needs.

Pillar 1
Generational CODES©

It all starts with unlocking the CODES that drive each generation’s actions, reactions, and choices. Generational CODES™ uncovers the core events and influences that shape each generation’s worldview. Generational CODES™ form the framework for how each one of us makes decisions in our personal and professional lives: who we believe in, who we follow, why we buy from you, and why we leave.

Generational CODES™ impact every aspect of our daily lives. This first pillar of understanding gives you the key to unlocking and leveraging CODES for your success.

Contact our office today to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization.

Pillar 2
Leading the Generations

Today’s leaders must be nimble. They must manage, coach, mentor, and inspire their team. It’s no longer sufficient to expect one leadership style or approach to work with people of all ages. Dealing with 76 million Millennials and their helicopter parents is stretching leaders to the breaking point. They are stretched while balancing the stress of replacing work-centric Boomers as they retire or move on to their “entrepreneurial encore.”

Managing Millennials

With talent management being a top priority to attract, grow and retain top talent of all generations. Add to that the elevated expectations of work being fun, flexible, and engaging, and it becomes clear leaders need help managing millennials.

The Generational Institute™’s, Leading the Generations Pillar helps managers, coaches, and leaders. They learn how to optimize their time, energy, and communication choices to resonate with each generation. Leaders will learn how to improve their results in recruiting, onboarding, retention, and feedback. They do this by leveraging the Generational CODES™ of the people they manage, motivate, and lead.

Contact our office today to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization.

Pillar 3
Selling to the Generations

The Generational Institute™ Sales Pillar reveals how to customize and refine your message to connect, engage, and capture clients and customers of all ages. Wouldn’t you like your sales message to be so valuable that it is virally shared from person to person? Learn how to communicate in the code of each specific generation you’re seeking to attract, woo, or engage so that your words resonate so deeply customers cannot help but respond because you are speaking to their CODES.

If you don’t currently adapt your sales process or messaging to the buyers of different generations, you are leaving money on the table.

• Traditionalists and Boomers spend a lot of time building relationships face-to-face.
• Gen Xers prefer to cut to the chase and get to the bottom-line immediately.
• Millennials… well, they like to find you via their digital world first. Their friends and parents are an active part of their purchasing process.

Contact our office today to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization.

Pillar 4
Customer Service Across Generations

Organizations often pride themselves on their commitment to delivering great service. Unfortunately, what “great” customer service means to one generation is not what it means to the next. Providing exceptional customer service to clients and customers of every generation is paramount. In order to help each generation develop the ability to offer exceptional customer service, leaders must first understand what “customer service” means to each generation.

The Generational Institute™ Customer Service Pillar reveals how each generation’s views customer service.

Delivering award-winning, first-class customer service today demands that you understand what that level of customer service means to each generation. The Generational Institute™ Customer Service Pillar is your guide to that success.

Contact our office today to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization.

Generational Solutions Bundle

The Generational Institute™ was designed to be flexible enough to meet the unique professional development needs of your workforce. You may purchase a Generational Solutions Bundle license which allows you to provide all 4 pillars to your employees and leaders.

This bundle provides a complete solution designed to help you create a Generationally Savvy™ workforce.

Contact our office today to learn how to leverage TGI™ as your enterprise solution for creating a Generationally Savvy™ organization.